What is the type of artwork required?
We support CD-R’s, DVD-R’s, 3 ½” Floppy, you may even e-mail them to us directly at beckyw@bestcap.ca

The formats that produce the best results are:
Corel Draw 12 or lower, illustrator CS 2, vector drawing: cdr, ai, eps, pdf fonts must be included or converted to curves
Adobe Photoshop 7, 300 dpi minimum bitmaps: psd, jpg, tif, gif, pdf
*Artwork provided in Vector format will be less of a charge.

Is there a Setup/Screen Charge?
Artwork that does not meet the above requirements will be subject to an art charge. These charges are calculated on a per-color basis. The normal setup/screen charge is $40.00 unless otherwise stated.

How long will my order take?
Each order varies on the amount of time that it takes. We will attempt to expedite all orders and get them to you as soon as possible!

Do I have to have a logo on the item?
Not at all! All of our products are available in their natural form without any imprinting!

If we are seeking for a particular product but do not see it on your web site, is it possible to find?
We offer hundreds of thousands of products. We have strategic relationships with many suppliers allowing you to find the items you are looking for. Our team will be very happy to help you on the latest trends and concepts! We’re always adding new products to our inventory and will be happy to help you.

What sales tax is applicable to my order?
Our prices do not include sales taxes. Depending on the state or province you are ordering from, the sales tax may vary. These charges will be stated on your invoice and will also be made available to you via email prior to your order.

Is the shipping and handling free?
Unfortunately not. Our prices do not include the shipping and handling charges. All items are shipped F.O.B. These charges will be separately stated on your invoice. An estimate of these charges can be given prior to the goods being processed.